RightSEM, LLC Privacy Policy

Effective Date: 1/1/2025

This Privacy Policy explains how RightSEM, LLC ("RightSEM," "we," "our," or "us") collects, uses, discloses, and protects your information when you interact with us through our website, engage with our services, or communicate with our team.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Website Visitors:

  • IP address and browser type
  • Pages visited and time spent on site
  • Cookies and tracking technologies (see Section 8)

Clients and Prospective Clients:

  • Name, company, title, and business contact details
  • Email communications and service inquiries
  • Billing and payment information
  • System access credentials (as necessary for service delivery)

Engagement Data (B2B Services):

  • Technical documentation, network details, cloud environment configurations
  • Access logs or activity logs from shared systems

2. How We Use Your Information

We use the information we collect to:

  • Provide and manage services (including consulting and Fractional CTO work)
  • Communicate with you about your account or inquiries
  • Send newsletters or marketing (you may opt out at any time)
  • Improve our website, tools, and offerings
  • Fulfill our legal and contractual obligations

3. Data in Client Engagements

For consulting and Fractional CTO services, we may access your systems and data environments. This information is:

  • Used only for the purpose of delivering contracted services
  • Handled according to any signed NDA or BAA
  • Never sold, reused, or accessed for marketing purposes

4. Legal Basis for Processing

We process your information based on the nature of our relationship and in accordance with applicable privacy laws, including but not limited to:

  • The California Consumer Privacy Act (CCPA/CPRA)
  • Other U.S. state privacy regulations as applicable
  • The General Data Protection Regulation (GDPR) for users located in the European Economic Area (EEA)

Depending on the context, our legal basis may include:

  • Your consent
  • Performance of a contract
  • Compliance with a legal obligation
  • Our legitimate business interests (such as delivering services, improving tools, or managing operations)

5. Sharing Your Information

We do not sell or rent your personal or business data. We may share information with:

  • Trusted third-party service providers under confidentiality agreements
  • Legal authorities if required by law
  • Subcontractors assisting in service delivery (see Terms & Conditions)

6. Data Retention

We retain collected data for as long as needed to provide services, fulfill obligations, and comply with legal requirements. For most client engagement data, we retain records for up to 12 months after service termination unless agreed otherwise.

7. Security

We implement appropriate technical and organizational safeguards, including:

  • Role-based access control
  • Data encryption (in transit and at rest)
  • Secure storage and authentication mechanisms

8. Cookies and Tracking Technologies

Our website uses cookies to:

  • Analyze traffic
  • Improve performance and user experience
  • Understand visitor interactions

You may disable cookies via your browser settings.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access or correct your data
  • Request deletion
  • Object to certain processing activities
  • Withdraw consent

To exercise your rights, contact us at support@rightsem.com.

10. Do We Collect Data from Minors?

No. Our website and services are intended for business use only and are not directed at individuals under the age of 18. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Revisions will be posted on this page with an updated effective date.

12. Contact Us

If you have questions or concerns about this policy, please contact us at: info@rightsem.com